You might be on a guest network at a friend’s house or at an internet cafe. Sometimes these networks are configured so that devices cannot “see” each other via Bonjour networking.

To work around this limitation and perform a transfer:

1. Launch Snagbee and capture your screen shots as you normally would while your computer is connected to the guest or public network.
2. When you’re ready to transfer, you’ll need to create a Computer-to-Computer network so that your Mac and iPhone can talk to each other directly.
3. Go to the Airport menu in the menu bar (upper right of corner of your screen) and choose Create Network. Alternatively launch System Preferences, click on Network, then choose Create Network in the Network Name list.
4. Click OK to create a Computer-to-Computer network. Take note of the network name in this window. This is the network that your iPhone needs to connect to in the next step.
5. On your iPhone, go to Settings > Wi-Fi, then choose the name of your network that you created in step 4. If you specified a password when creating this network, then be sure to enter it.
6. Your computer will be disconnected from the internet while your private network is active. You may now Tap to Transfer using Snagbee mobile.
7. When you’re done, go back to the Airport menu and choose the public network that you were connected to originally. You may also do the same on your iPhone through Settings > Wi-Fi.

Updates to Snagbee mobile are automatic, courtesy of the App Store.

Updates to Snagbee desktop are also automatic. If you happened to disable the automatic updates feature, you can always click Check Now in the Preferences window.

New Leaf Solutions is committed to improving and supporting Snagbee. We value your positive and constructive feedback since it helps us deliver a better product to you!

Please visit our support page if you have any problems.

The current mobile version was set to run on the iPad as an iPhone app; yet we had problems submitting it to Apple. We love the iPad, so anything is possible. Let us know what features you might like in an iPad version of Snagbee.

Either the image is too small to allow zoom, or the most likely culprit is that you tapped the Lock icon. The lock feature allows you to freeze your scroll and zoom position so that you don’t “lose your place” in a screen capture. Just tap the lock icon again to Unlock.

Here’s a troubleshooting checklist:

• Your device must be registered with the Snagbee desktop application. Go to Preferences > Devices in Snagbee desktop to verify that your device is listed.
• Your device must allow transfers from your computer. Go to Home > Settings in Snagbee mobile to verify that your computer is listed.
• Snagbee desktop must be running on your Mac. Snagbee doesn’t care if you have any windows open. It just needs to be running.
• Go to Manage Captures and verify that the option Transfer to device is checked for at least one screen capture.
• Your iPhone and Mac must be on the same local network; preferably at home or at work. If you have a guest network, your device or computer may accidentally be on a different wi-fi network.
• If you are Waiting to transfer in Snagbee mobile, then tap Back to stop. Pause for about 10 seconds. Try tapping to transfer again.

Yes and no. You can use the sharing features in Snagbee mobile to email or save a capture to your iPhone’s photo library. From there you can sync the photo back to your Mac. We don’t support transfers in the reverse direction at this time.

No. Snagbee was designed to be a one way ticket. Two way synchronization, especially with multiple devices, complicates things a bit and we like simplicity. However, we do support updating captures.

At this time we are very focused on developing great Mac software; however, we do realize that a lot of iPhone users have Windows. We’re keeping an eye on this one. If there is enough positive feedback on the Snagbee iPhone app, then anything is possible.

Short answer, no. We do not recommend that you transfer any unencrypted personal information, such as credit card numbers, social security numbers, or passwords over a public network. Snagbee currently does NOT encrypt your screen capture data.

But we do make it very difficult, in fact nearly impossible, for someone to subversively connect with our software. You must be using Snagbee, and you must register your device with a desktop application before data can be transferred.

1. Capture one or more screens with Snagbee desktop.
2. Go to the Manage Captures window.
3. Select the screen captures that you want on multiple devices.
4. Uncheck the option titled and delete from computer. By unchecking this option, your screen captures will not be deleted after the first transfer.
5. Fire up Snagbee mobile on your first device and Tap to Transfer.
6. Go back to Manage Captures and select the screen captures you want on the next device.
7. Checkmark the option titled Transfer to device.
8. Fire up Snagbee mobile on another device and Tap to Transfer.
9. Go back to step 6 if you want to transfer to more devices.